Return Policy
At this time we do not accept returns or exchanges for any handmade items. This includes collars, original leashes, hands free leashes, and design your own items. Please contact us if you have any problems with your order, and we will do our best to make it right.
woof@pret-a-puppy.com
Returns and Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to start a return. All items must be unworn, new, and clean. To start a return, contact us at returns@pret-a-puppy.com with your order number, and reason for the return/exchange.
Once your return is accepted, we’ll send you instructions on how to send your package. Please note the customer is responsible for return shipping costs, unless there is a problem with your order, such as a wrong item.
You can contact us with any questions at returns@pret-a-puppy.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, items that have been used, show signs of wear, or aren't in original condition.
Please note at this time we do not accept returns or exchanges for any of our handmade items.
Refunds
We will email you once we’ve received your return and you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we received your return, please get in touch with us ASAP at returns@pret-a-puppy.com.