Returns - PRÊT-À-PUPPY
Returns and Exchanges
Non-Returnable Items
Due to the custom, handmade nature of our products, we do not accept returns or exchanges on the following made-to-order items unless there is a warranty issue:
- Leashes
- Hands-free leashes
- Longlines
- Collars
- Design your Own Collars & Leashes
We kindly ask that you double-check your dog’s neck size and measurements before placing your order. If you’re unsure about sizing, don’t hesitate to reach out - we’re more than happy to help!
Returnable Items
We do accept returns and exchanges on a small selection of non-custom items, including:
- Adjustable harnesses
- Poop bag holders
- Fabric leashes
You have 14 days from the date you receive your item to request a return or exchange. All returned items must be unworn, clean, and in new condition.
To start a return, email us at returns@pret-a-puppy.com with your order number and reason for return or exchange. Once approved, we’ll send return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Exceptions
We do not accept returns or exchanges on:
- Handmade items (listed above)
- Used items
- Items not in their original condition
If there’s an issue with your order, please contact us as soon as possible, and we’ll do our best to make it right.
Refunds
Once we receive and inspect your return, we’ll notify you by email. Approved refunds will be processed to your original payment method within 3–5 business days. Please note that your bank may take additional time to post the refund.
If it’s been more than 10 business days since your return was received and you haven’t seen your refund, please contact us at returns@pret-a-puppy.com.