Frequently Asked Questions
What is your processing time?
Our processing time is 3 to 5 business days
Ready to ship items such as harnesses have a processing time of 2-3 business days
Where does PRÊT-À-PUPPY ship to?
We ship worldwide, from Mississauga, Ontario!
Visit our shipping page for more information.
Do you offer free shipping?
We currently offer free shipping to Canada + USA on orders over $100 CAD.
What is Biothane?
Biothane is a waterproof material that looks and feels a lot like leather but offers amazing benefits such as being 100% waterproof, odor-resistant, flexible in freezing temperatures, lightweight, soft to touch, and super easy to clean.
Can I see colours together before I order?
Yes, just contact us via email or instagram DM and we will be more than happy to send you photos of colours together!
Our Instagram and TikTok pages also have lots of colour combo inspiration @pretapuppy
How do I know which size to order?
Visit our sizing page for size charts and instructions on how to measure your dog.
If you have any questions, or need help with sizing, email us at woof@pret-a-puppy.com and we’ll be happy to help.
Should I choose the 7 or 8 ft hands free leash?
It depends on your height, how you plan to wear the leash (around your waist or crossbody), and how much freedom you want your dog to have.
Here’s a general guide:
- Wearing it around your waist uses about 2–3 ft of leash length.
- Wearing it crossbody typically uses more length, depending on your size and build.
What is a traffic handle?
A traffic handle is an additional handle close to the end of the leash that can be used to keep your dog close to you when needed.
We typically recommend high traffic handles for small dogs, and low traffic handles for larger or taller dogs.
Low: begins around 16” from dog end of leash
High: begins around 22” from dog end of leash
Do you do custom orders?
Contact us via email or Instagram @pretapuppy with any custom order requests.
We may accept custom orders depending on the type of request, and current order volume.
Get in touch with us!
Email: woof@pret-a-puppy.com
Where are you located?
We are located in Mississauga, Ontario, Canada.