Our current processing time is 3-5 business days
Shipping Information
Shipping to Canada
We ship from Mississauga, Ontario, with Canada Post or UPS. All shipping is tracked, and you will receive an email with tracking information once your order ships.
We offer free shipping on all orders $100+
Shipping to USA
We ship from Mississauga, Ontario, with Canada Post, USPS, or UPS. You will receive an email with tracking information once your order ships.
We offer free shipping on all orders $100+ CAD
International Shipping
We ship from Mississauga, Ontario via Canada Post, UPS or DHL. Shipping options will be shown at checkout, transit times usually range from 1-3 weeks, depending on where you are located.
Customers are responsible for any applicable customs/duties upon receipt of order.
Returns & Exchanges
We do not accept returns or exchanges on any handmade items including leashes, hands-free leashes, and collars, due to these items being custom made to order.
Please be sure to measure your dog before placing your order. If you’re unsure about sizing, feel free to reach out, we’re happy to help.
View our Return Policy for more information
Need help with your order?
If you need to make any changes to your order or shipping information, please contact us ASAP, and include what you need changed, your name and order number.