Frequently Asked Questions

What is your processing time?

Our processing time is 3 to 5 business days

Ready to ship items such as harnesses have a processing time of 2-3 business days

Where does PRÊT-À-PUPPY ship to?

We ship worldwide!

Visit our shipping page for more information.

What is Biothane?

Our collars and leashes are made with a material called Biothane. Biothane is a polyester webbing with a TPU/PVC coating that makes it waterproof, durable, antimicrobial, and super easy to clean.

It’s soft to touch, flexible in freezing temperatures and looks and feels a lot like leather.

How do I know which size to order?

Visit our sizing page for instructions on how to measure your dog. If you have any questions, email us at woof@pret-a-puppy.com and we’ll be happy to help!

Do you do custom orders?

Contact us via email or Instagram DM @pretapuppy with any requests you have

woof@pret-a-puppy.com

We may accept custom orders depending on the request, and on current order volume and processing times.

What is a traffic handle?

A traffic handle is an additional handle close to the end of the leash that can be used to keep your dog close to you when needed.

We typically recommend high traffic handles for small dogs, and low traffic handles for larger/taller dogs.

Do you offer free shipping?

We currently offer free shipping to Canada + USA on orders over $100 CAD.

Can I see colours together before I order?

Yes, just contact us via email or instagram DM and we will be more than happy to send you photos of colours together!

Our Instagram and TikTok pages also have lots of colour combo inspiration @pretapuppy

Will my shipping include tracking?

All orders shipped to Canada + the US include tracked shipping. You'll receive an email with the tracking information once your order ships.

International Orders have both tracked and untracked options, depending on the destination.

If you would like tracking and there isn't a tracked option, contact us before placing the order, and we will see what we can do.

Don't see your question?

Contact us with any questions you have at:

woof@pret-a-puppy.com