Frequently Asked Questions
What is your processing time?
As our products are custom and handmade to order, our processing time is up to 5 business days.
Ready to ship items such as harnesses have a processing time of 1-2 business days.
Check the announcement banner at the top of the page for our current processing time.
Where does PRÊT-À-PUPPY ship to?
We ship worldwide!
Visit our shipping page for more information.
What is Biothane?
Our collars and leashes are made with a material called Biothane. Biothane is manufactured in the USA & is the highest quality of waterproof webbing on the market. Biothane is a polyester webbing with a TPU or PVC coating that makes it waterproof, durable, antimicrobial, and super easy to clean.
It’s soft to touch, flexible in freezing temperatures and looks and feels a lot like leather.
Biothane vs Leather
Biothane is more durable and easier to care for than leather, thanks to its waterproof, antimicrobial, and easy-to-clean qualities. It also won’t rot or absorb any dirt or odours.
How do I know which size to order?
Visit our sizing page for instructions on how to measure your dog. If you have any questions you can also email us at woof@pret-a-puppy.com
Do you do custom orders?
Yes! We do custom orders. Contact us via email or Instagram DM @pretapuppy with any requests you have.
woof@pret-a-puppy.com
What is a traffic handle?
A traffic handle is an extra handle close to the end of the leash that can be used to keep your dog close to you. For example, while crossing the road or in high-traffic areas.
We typically recommend high traffic handles for small dogs, and low traffic handles for bigger dogs.
Do you offer free shipping?
We currently offer free shipping to Canada + USA on orders over $100 CAD.
Can I request a custom size?
Yes, you can request a custom size or size range for any collar.
If you would like any other customizations please reach out to us to discuss a custom order, email or Instagram DM @pretapuppy
Can I see colours together before I order?
Yes, just contact us via email or instagram DM and we will be more than happy to send you photos of colours together!
Will my shipping include tracking?
All orders shipped to Canada + the US include tracked shipping. You'll receive an email with the tracking information once your order ships.
International Orders have both tracked and untracked options, depending on the destination.
If you would like tracking and there isn't a tracked option, contact us and we will see what we can do.
Don't see your question?
Contact us with any questions you have at:
woof@pret-a-puppy.com