Our current processing time is 3-5 business days
Shipping Information
Shipping to Canada
We ship from Mississauga, Ontario with Canada Post or UPS. All shipping is tracked, and you will receive an email with tracking information once your order ships.
Flat Rate Shipping
Ontario + Quebec - $8.99 (1-2 business days)
Rest of Canada - $12.99 (3-5 business days)
We offer free shipping on all orders $100+
Shipping to USA
We ship from Mississauga, Ontario with USPS, Canada Post, or UPS. You will receive an email with tracking information once your order ships.
Flat Rate Shipping: $7.99 USD (3-5 business days)
We offer free shipping on all orders $100+ CAD
International Shipping
We ship from Mississauga, Ontario via Canada Post, UPS or DHL. Shipping options will be shown at checkout, transit times usually range from 1-3 weeks, depending on where you are located.
Customers are responsible for any applicable customs/duties upon receipt of order.
Returns & Exchanges
We do not accept returns or exchanges on any handmade items including leashes, hands-free leashes, and collars, due to these items being custom made to order.
Please make sure to measure your dog before placing your order. If you’re unsure about sizing, feel free to reach out, we’re happy to help!
View our Return Policy for more information
Need help with your order?
If you need to make any changes to your order, please contact us ASAP, include what you need changed, your name, and order number in your email. If possible and your order has not yet shipped, we are happy to help!
woof@pret-a-puppy.com